Frequently Asked Questions
You can always reach out to us at help@mangrove.surf or visit our Contact Page if you have questions not answered here.
Orders
Get in touch with us at help@mangrove.surf
We're stoked to deliver your Mangrove gear as quickly as possible! As a small, family-owned business, we try to ship items within 3 business days of order date.
Orders are typically delivered with 5-7 business days. Even faster if you're in Florida.
No worries, we want you to be fully satisfied with your purchase. Review our Returns & Exchanges page for details on processing a return or exchange.
We're a small business, so right now we don't offer free shipping on Mangrove gear. Stay tuned, though, we're working on it.
Not to worry, review our Returns & Exchanges policies for details on how to return your item and we'll get you squared away.
We're just getting started, so for now we don't have a physical location. Most orders will ship directly to you. You're welcome to reach out to us at help@mangrove.surf if you have specific questions
Returns & Refunds
Yes, we offer refunds and exchanges. Please review our Returns & Exchanges policies for details.
You have 30 days to process a refund or exchange. See our Returns & Exchanges page for more details.
We're a small, family-run business, so in most cases original shipping fees are non-refundable. You will also be responsible for costs associated with returning the item back to us. Review our Returns & Exchanges page for more details. You can always reach out to us at help@mangrove.surf if you have questions.
Mangrove Gear
Everything is designed and packaged in beautiful St Augustine, Florida by the Mangrove crew. Most of our products are printed / made locally as well. #supportlocal
We prioritize quality and craftsmanship, and only source from premium / ethical manufacturers. In most cases, every Mangrove product is designed, printed, and packaged locally in St Augustine, Florida.
Most of our products are made in small batch / limited runs, so most products will not be restocked. We release new items and new collections regularly. Make sure to follow us on Instagram or sign up for our email list to keep tabs on the latest drops.
All Mangrove gear is made in a regular fit, true to size. Most of our items are unisex unless specifically designated (e.g. Kids, Womens, etc). Our desire is to make gear that's not too slim, but not oversized.
We always recommend going with your normal size in your closet. You can also take a look at our Sizing page for additional reference.
Still not sure what size to get? We would love to give you more info on certain styles or provide a size recommendation. Send us a message and we can help get the right fit the first time.
We do! Generosity is a core component of our business. We believe premium products should have premium impact. Learn more about our Ripple Effect initiative.